Privacy Policy

Privacy Policy for Healing Relationship Counselling

At Healing Relationship Counselling, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) outlined in the **Privacy Act 1988 (Cth)**.

1. **Collection of Personal Information**

We may collect personal information from you in the course of providing counselling services. This information can include, but is not limited to:

- Your name, contact details (email, phone number, address)

- Relevant medical history or health information

- Other personal information necessary for providing counselling services

We will collect personal information directly from you unless it is unreasonable or impracticable to do so.

2. **Use of Personal Information**

We collect and use your personal information to:

- Provide counselling services

- Communicate with you (appointments, updates, responses to inquiries)

- Maintain records for professional and legal purposes

- Improve the quality of services provided

We will not use your personal information for any secondary purpose unless you provide consent, or it is otherwise permitted by law.

3. **Disclosure of Personal Information**

We will not disclose your personal information to third parties except:

- Where you have provided consent

- When required by law (e.g., in response to a court order or legal process)

- To protect the safety of yourself or others if there is a risk of harm

- To our professional advisors (such as accountants or lawyers), where necessary

4. **Security of Personal Information**

We are committed to protecting the confidentiality and security of your personal information. We use various security measures to protect against unauthorized access, misuse, or disclosure, including:

- Secure storage (password-protected digital files and physical records)

- Restricted access to personal information by authorized personnel only

- Regular updates to our security practices

Despite our best efforts, we cannot guarantee the complete security of data transmitted over the internet. Any information provided is done so at your own risk.

5. **Access and Correction of Personal Information**

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe, typically within 30 days.

6. **Website and Cookies**

Our website, [www.healingrelationship.com.au](http://www.healingrelationship.com.au), may use cookies or similar technologies to enhance user experience. Cookies are small text files that collect information about your usage of the website. You may choose to disable cookies in your web browser; however, this may affect the functionality of the site.

7. **Third-Party Websites**

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.

8. **Changes to this Privacy Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Your continued use of our services or website following the update will be deemed acceptance of the revised policy.

9. **Contact Us**

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

**Healing Relationship Counselling**  

Email: healingrelationship4u@gmail.com 

Phone: 0414142192

Website: www.healingrelationship.com.au